CUSTOMER SERVICE QUIZ-1

Welcome to your CUSTOMER SERVICE QUIZ-1

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1.What is a common revenue source for businesses in the repair services industry

a) Subscription fees

b) Product sales

c) Service contracts

d) Advertising revenue

2.What role does customer satisfaction play in the repair services business model?

a) No significant impact

b) It affects the reputation and customer loyalty

c) Only relevant for product sales

d) It is solely the responsibility of marketing

3.How does a subscription-based model differ from a one-time service fee model in repair services?

a) Subscription offers unlimited services, while one-time fee is for a single service

b) Subscription requires upfront payment, while one-time fee is billed monthly

c) Both models are identical in the repair services industry

d) Subscription models are not common in repair services

4.In the repair services industry, what does the term "turnaround time" refer to?

a) The time it takes to start a business

b) The duration between service requests

c) The time taken to complete a repair

d) The lifespan of repair equipment

5.How can a repair services business enhance customer trust and loyalty?

a) Limited communication

b) Hidden fees

c) Transparent pricing and communication

d) Exclusive partnerships

6.Which factor is crucial for the sustainability of a repair services business?

a) Ignoring customer feedback

b) Consistent quality of service

c) Minimal training

d) Frequent service disruptions

7.What is a crucial aspect of customer service for a repair service person?

a) Ignoring customer inquiries

b) Providing timely and clear communication

c) Minimizing customer interactions

d) Recommending TV replacements without discussion

8.What role does professionalism play in the customer service aspect of repair service?

a) Increases repair costs

b) Builds trust and enhances the technician's image

c) Encourages casual communication with customers

d) Reduces accountability

9.How does a repair service technician address customer dissatisfaction with a repair outcome?

a) Ignoring the issue

b) Offering explanations and solutions, and seeking to resolve the problem

c) Recommending a new TV purchase

d) Minimizing communication

10.What is the significance of effective communication in customer service for repair service person?

a) No impact on customer satisfaction

b) Minimizes customer trust

c) Builds trust, clarity, and ensures customer understanding

d) Delays service delivery

11.How does a repair person manage customer expectations regarding repair timelines?

a) Providing inaccurate repair estimates

b) Clearly communicating expected repair durations and potential delays

c) Ignoring customer inquiries

d) Reducing repair costs by rushing repairs

12.What role does patience play in the customer service aspect of repairs services?

a) No impact on customer satisfaction

b) Builds rapport and helps in addressing customer concerns calmly

c) Increases repair costs

d) Encourages rushed repairs

13.How does a repair technician handle customer inquiries about service fees and charges?

a) Providing vague or unclear pricing information

b) Transparently communicating service fees and potential additional charges

c) Ignoring pricing discussions

d) Offering fixed rates without flexibility

14.How does a repair person address a situation where a customer is unsure about the repair process?

a) Ignoring the customer's concerns

b) Providing clear explanations and guidance to ensure customer understanding

c) Recommending a new TV purchase without discussion

d) Minimizing communication

15.What is a potential consequence of poor customer service for a repair service?

a) Enhanced professional image

b) Increased customer satisfaction

c) Negative reviews, reduced customer loyalty, and potential business loss

d) Reduced accountability

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