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PROBLEM SOLVING TRAINING FOR EMPLOYEES

PROBLEM SOLVING TRAINING FOR EMPLOYEES

Problem Solving training should be provided to every employee, Problem-solving skills are an unmentioned essential skill desired by an employer. A lack of problem-solving skills is a problem for every student, manager, or professional. To complete any task, one needs to be good at troubleshooting.

With the present business scenario, organizations are facing cutthroat competition. Organizations are looking forward to skilled employees who can beat their business rivals. The hiring process involves identifying essential skills required to perform the task successfully.

PROBLEM SOLVING TRAINING FOR EMPLOYEES-WORKSHOP GUIDE

Our Problem Solving Training for Employees is designed for professionals at all levels – from front-line staff to senior managers. No prior problem solving experience is required.

What This Workshop Covers:

The workshop is divided into 5 modules, delivered over 2-3 days (or 4 weeks for evening batches).

Module 1: Understanding Problems (Half Day)

  • What is a problem? (Difference between simple, complicated, and complex problems)
  • Why most people solve the wrong problem
  • Identifying the real root cause vs. symptoms
  • Problem statement template: “The problem is [description] causing [impact]”

Module 2: Problem Solving Methodology – The 7-Step Process (Full Day)

  • Step 1: Define the problem clearly (who, what, when, where, why)
  • Step 2: Gather data and facts (not opinions)
  • Step 3: Identify root causes (using 5 Whys and Fishbone diagrams)
  • Step 4: Generate multiple solutions (brainstorming techniques)
  • Step 5: Evaluate and select the best solution
  • Step 6: Implement the solution (action planning)
  • Step 7: Monitor results and adjust as needed

Module 3: Problem Solving Tools & Techniques (Full Day)

  • Root Cause Analysis: 5 Whys, Fishbone Diagram, Pareto Analysis
  • Decision Making: Decision Matrix, Cost-Benefit Analysis
  • Idea Generation: Brainstorming, Reverse Brainstorming, SCAMPER
  • Process Mapping: Flowcharts, Swimlane Diagrams
  • Data Analysis: Affinity Diagrams, Run Charts

Module 4: Practical Application (Half Day)

  • Case Study 1: Customer complaint resolution
  • Case Study 2: Process bottleneck elimination
  • Case Study 3: Team conflict resolution
  • Group exercise: Solve a real problem from your workplace

Module 5: Preventing Future Problems (Half Day)

  • Root cause prevention vs. firefighting
  • Standardizing solutions across teams
  • Creating a problem-solving culture in your organization
  • When to escalate problems vs. solve independently

Who Should Attend:

  • Front-line employees who face daily operational problems
  • Team leaders and supervisors who guide others
  • Managers who need structured decision making
  • Quality and process improvement teams

Investment:

  • Open workshop (personalized Coaching): ₹10,999

Call us to register for the next batch or request a custom quote.

Problem Solving Training – 5-Day Course Outline

Need immediate problem solving skills? This 5-day crash course covers the essentials. Each day requires 2 hours of focused learning plus practical assignments.

Day 1: Problem Solving Mindset

  • Topic: Why our brains are bad at solving problems (cognitive biases)
  • Assignment: Identify 3 problems you face daily – write them as clear problem statements
  • Key takeaway: How you define the problem determines the solution you find

Day 2: Root Cause Analysis

  • Topic: The 5 Whys technique and Fishbone diagrams
  • Assignment: Take one problem from Day 1 – apply 5 Whys to find the root cause
  • Key takeaway: Most problems have multiple causes. Fix the root, not the symptom.

Day 3: Generating Solutions

  • Topic: Brainstorming, Reverse Brainstorming, and SCAMPER
  • Assignment: Generate 10 possible solutions for your chosen problem
  • Key takeaway: The first solution is rarely the best solution

Day 4: Decision Making

  • Topic: Decision matrices, cost-benefit analysis, and risk assessment
  • Assignment: Evaluate your 10 solutions, select the best one, justify your choice
  • Key takeaway: Good decisions balance effectiveness, cost, and implementation ease

Day 5: Action Planning & Implementation

  • Topic: Creating action plans, tracking progress, measuring results
  • Assignment: Create a full action plan for implementing your solution
  • Key takeaway: A perfect solution not implemented is worthless

What’s Included in the 5-Day Course:

  • 5 live online sessions (2 hours each, recorded for replay)
  • Downloadable worksheets and templates (problem statement template, 5 Whys worksheet, decision matrix)
  • WhatsApp group for questions between sessions
  • 30-day access to all materials
  • Certificate of completion

Investment: ₹4,999 per participant

Next course starts: Soon

Call us to reserve your seat.

Problem Solving Skills Training for Customer Service Teams

Customer service teams face unique problems daily: angry customers, product issues, billing disputes, and delivery delays. This specialized training is designed specifically for customer service representatives, team leaders, and support managers.

Why Customer Service Teams Need Problem Solving Skills:

Customer service is fundamentally about solving other people’s problems. Yet most agents are trained on “what to say,” not “how to think.” This training bridges that gap.

Course Outline for Customer Service Teams:

Module 1: Customer Problem Identification (2 hours)

  • Listening for the real problem (customers often describe symptoms, not causes)
  • Asking the right questions to uncover root issues
  • Separating emotion from facts
  • Script template: “If I understand correctly, your issue is [problem] causing [impact]. Is that right?”

Module 2: De-escalation Through Problem Solving (2 hours)

  • Why angry customers become calm when they feel heard
  • The problem-solving approach to de-escalation
  • Acknowledging the problem before offering solutions
  • Role-play: Handling an angry customer using problem solving steps

Module 3: Solving Common Customer Problems (2 hours)

  • Billing and payment issues
  • Product defects and returns
  • Delivery and shipping delays
  • Technical support troubleshooting
  • Each problem type with a specific solution framework

Module 4: When to Solve vs. When to Escalate (2 hours)

  • Criteria for solving independently (your authority level)
  • Criteria for escalating (legal, safety, policy violations)
  • How to escalate without making the customer feel abandoned
  • Template: “I want to make sure you get the best answer. Let me connect you with [person/team] who specializes in this.”

Module 5: Preventing Repeat Problems (2 hours)

  • Tracking recurring customer issues
  • Escalating patterns to product or process teams
  • Creating internal solution documentation (knowledge base)
  • Reducing repeat contacts through proactive communication

Delivery Format for Customer Service Teams:

  • Option A (Standard):5 half-day sessions (spread over 2 weeks)
  • Option B (Intensive):2 full-day workshop (9 AM – 5 PM)
  • Option C (Micro-learning):10 daily 30-minute sessions

Investment:

  • Per participant: ₹7,999
  • Team of 5-10: ₹ Can be discussed
  • Team of 11-20: ₹ Can be discussed

What’s Included:

  • Customer service specific case studies and role-plays
  • Script templates for common scenarios
  • Post-training access to our problem solving toolkit

Call us to schedule this training for your customer service team.

Problem Solving Skills Training – Complete Curriculum (7 Modules)

Our comprehensive 7-module program covers every aspect of problem solving, from basic techniques to advanced strategic application.

Module 1: Foundations of Problem Solving

  • What is a problem? Types of problems (simple, complicated, complex, chaotic)
  • Common barriers to effective problem solving (cognitive biases, assumptions)
  • The problem-solving cycle: Define → Analyze → Generate → Evaluate → Implement → Monitor

Module 2: Problem Definition & Framing

  • The most important step that most people skip
  • Problem statement formula: Current state vs. desired state
  • Stakeholder analysis: Whose problem is it really?
  • Reframing problems as opportunities

Module 3: Root Cause Analysis Tools

  • The 5 Whys (with advanced variations)
  • Fishbone (Ishikawa) diagrams – template and examples
  • Pareto analysis (80/20 rule applied to problem causes)
  • Interrelationship digraphs for complex problems
  • When to use which tool (decision guide)

Module 4: Solution Generation Techniques

  • Traditional brainstorming (rules and facilitation)
  • Reverse brainstorming (what would make it worse?)
  • SCAMPER (Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse)
  • Six Thinking Hats (parallel thinking for teams)
  • Analogical thinking (solving problems by borrowing from other domains)

Module 5: Solution Evaluation & Decision Making

  • Decision matrix (weighted scoring)
  • Cost-benefit analysis template
  • Risk assessment (probability vs. impact)
  • Force field analysis (drivers vs. barriers)
  • Group decision making techniques (multi-voting, consensus)

Module 6: Implementation & Change Management

  • Creating action plans (SMART goals, milestones, owners)
  • Implementation barriers and how to overcome them
  • Communicating solutions to stakeholders
  • Monitoring and measuring results (KPIs for problem solving)

Module 7: Building a Problem Solving Culture

  • Moving from reactive to proactive problem solving
  • Creating safe spaces for raising problems
  • Recognizing and rewarding problem solvers
  • Setting up cross-functional problem solving teams
  • Problem solving as a core competency in performance reviews

Call us to enroll or request a detailed module preview.

Problem Solving Training for Managers – Decision Making

Managers face different problems than individual contributors: resource constraints, team conflicts, strategic trade-offs, and organizational politics. This advanced training is designed specifically for managers, team leaders, and department heads.

Manager-Specific Curriculum:

Module 1: Strategic Problem Framing

  • Distinguishing operational problems (daily) from strategic problems (quarterly/yearly)
  • Identifying the right level to solve (individual, team, department, organization)
  • Stakeholder mapping: Who benefits from the solution? Who resists?
  • Case study: A production manager whose team is missing targets – is it a skill problem, motivation problem, or resource problem?

Module 2: Resource Allocation Decisions

  • Prioritizing problems when everything seems urgent (Eisenhower Matrix)
  • Making trade-offs: Time vs. quality vs. cost
  • When to solve and when to accept (tolerating problems with low impact)
  • Template: Problem prioritization matrix (Impact x Urgency x Effort)

Module 3: People Problems – Team Conflict & Performance

  • Diagnosing team problems: Skills, motivation, clarity, or external?
  • Problem-solving approach to underperforming employees
  • Mediating conflicts between team members
  • Case study: Two team members who disagree on approach – how to facilitate a solution without taking sides

Module 4: Cross-Functional Problem Solving

  • Problems that span multiple departments (sales vs. operations, marketing vs. product)
  • Building coalitions and getting buy-in
  • Running cross-functional problem solving workshops
  • Template: Cross-functional problem charter

Module 5: Data-Driven Decision Making for Managers

  • What data to collect before solving
  • Avoiding common data traps (confirmation bias, anchoring, recency bias)
  • Using A3 problem solving reports (Toyota method)
  • Template: A3 problem solving report (downloadable)

Module 6: Leading Problem Solving Teams

  • Facilitating team problem solving without solving for them
  • The Socratic method for managers: Asking questions, not giving answers
  • Building problem solving capabilities in your team members
  • When to step in vs. when to let the team struggle productively

Delivery Format:

  • 4-Week Manager Program:8 sessions (2 hours each), online – ₹7,999
  • 2-Day Manager Intensive:14 hours, offline only – ₹10,999
  • 1-on-1 Executive Coaching:4 sessions (1 hour each) + action plan – ₹15,999

Who Should Attend:

  • New managers in their first 2 years
  • Experienced managers who want structured problem solving frameworks
  • Department heads facing complex, cross-functional challenges

Call us to enroll or discuss custom corporate pricing for your management team.

Problem Solving Training Program – Online Batch Schedule, Fees

We offer problem solving training  online batches for all the participants.

Batch Schedules (Starting This Month):

Weekday Batches (Monday to Friday):

  • Morning batch: 7:00 AM – 8:30 AM
  • Evening batch: 7:00 PM – 8:30 PM

Weekend Batches (Saturday & Sunday):

  • Morning batch: 10:00 AM – 1:00 PM
  • Afternoon batch: 2:00 PM – 5:00 PM

Online Batches (Live via  Google / Zoom):

  • Evening batch: 7:00 PM – 8:30 PM (Monday, Wednesday, Friday)
  • Weekend batch: 10:00 AM – 1:00 PM (Saturday only)
  • 5-Day Crash Course Online -5 sessions (2 hours each) Fees ₹4,999

What’s Included in All Programs:

  • Live instructor-led sessions
  • Study materials (PDFs, worksheets, templates)
  • Practical assignments with feedback
  • WhatsApp support between sessions
  • Certificate of completion

Free Demo Class:
Not sure if problem solving training is right for you? Attend a free demo class – no obligation. You will experience a real session and meet our trainers.

Training on Problem Solving Skills – What You Will Learn

By the end of our problem solving skills training, you will be able to:

Specific Skills You Will Master:

  1. Define problems clearly and accurately
  • Write problem statements that lead to solutions
  • Distinguish between problems, symptoms, and causes
  • Avoid common problem definition traps
  1. Find root causes, not just symptoms
  • Apply the 5 Whys technique in under 5 minutes
  • Create Fishbone diagrams for complex problems
  • Use Pareto analysis to focus on the 20% of causes creating 80% of the problem
  1. Generate multiple creative solutions
  • Run effective brainstorming sessions (alone or with teams)
  • Use SCAMPER to generate ideas when stuck
  • Overcome mental blocks that limit solution options
  1. Make better decisions under uncertainty
  • Use decision matrices to compare options objectively
  • Assess risks before implementing solutions
  • Avoid cognitive biases that lead to bad decisions
  1. Create action plans that actually get implemented
  • Break solutions into specific, measurable tasks
  • Assign owners and deadlines
  • Build accountability checkpoints
  1. Solve problems in teams
  • Facilitate group problem solving without chaos
  • Manage disagreement productively
  • Build consensus around the best solution
  1. Apply problem solving to specific contexts
  • Customer service problems (complaints, issues, delays)
  • Technical problems (equipment, processes, quality)
  • People problems (conflict, motivation, performance)
  • Strategic problems (resource allocation, trade-offs)

Tangible Outcomes (What You Walk Away With):

  • A completed problem solving workbook with your own real problems solved
  • 10+ downloadable templates (problem statement, 5 Whys, Fishbone, decision matrix, action plan)
  • A personal action plan for applying these skills at work
  • Certificate of completion

Who Has Taken This Training:

Past participants include team leaders, quality managers, customer service managers, operations heads, project managers, and individual contributors from industries including IT, manufacturing, banking, retail, and healthcare.

Call us to discuss whether this training is right for your team or organization.

WHY PROBLEM SOLVING SKILLS ARE IMPORTANT ?

Looking at the larger picture, Every human being comes across problems in their personal and professional life. To overcome these daily life problems and find practical solutions, it is essential for every human being to possess problem-solving skills if one has to achieve goals set in their life. 

Developing and identifying practical solutions which are viable economically, implementable on the ground, and in sync with time is easily possible with problem-solving techniques. Systematic problem-solving methods can be learned and practiced through various problem-solving activities, Like case studies, real life situation, brainstorming sessions. Join the Problem-Solving skills training in Pune

REASONS FOR WEAK PROBLEM SOLVING SKILLS

Poor problem-solving skills leave the problems unsolved, which causes mental stress & gives rise to the physical strain on students, managers, & professionals leading to overconsumption of unwanted substances, alcohol, and tobacco. Weak problem solving skills is due to many possible reasons like

1. Laziness, adamant attitude

2. Motivation to learn & think outside of the box

3. Lack of internal training

4.No update about recent trends

5. Refresher training

6. Under-qualified appointments

7. Inexperience staff appointment

8. Not covered in academics

9. Lack of opportunity and resources to solve a problem

10. Fear and avoid risk-taking

11. Lack of Sharing of information among Peers

12. Due weightage to problem solving skills in Performance appraisal

13. Lack of appreciation for suggestions and Practical solutions

HOW PROBLEM SOLVING CAN HELP YOU

During recruitment, the Problem-solving skills of students or managers are invariably assessed by interviewers through different techniques. Candidates must demonstrate their problem-solving skills to the interviewer, which makes the recruiter more confident about their selection.

1. Learning problem-solving methods helps you to  develop better alternatives

2. Develop lateral thinking and find innovative solutions

3. Inculcate out-of-the-box thinking habits

4. Developing problem-solving skills helps you to search for more knowledge and information  related to various aspects of the situation

5. Problem solving methods help to  evaluate the alternatives

6. High acceptance for the person with developed problem-solving skills

7. Always be consulted for advice

8. Higher responsibilities and better chances for promotion

9. Higher motivation Levels and

10. Promotes fearless thinking

FOR PROBLEM SOLVING SKILLS WORKSHOP TRAINING IN PUNE

PROBLEM SOLVING ABILITY

It is essential for students, managers, and professionals to find and develop their problem-solving skill, which helps them to deal with the problem constructively and avoid unwanted mental stress and physical strain.

Finding solutions to problems depend on a number of factors that interplay with the prevailing situation. Individuals find it difficult to arrive at a suitable solution to any problem, Which itself is a problem for the person trying to find a correct solution. 

Various methods,Models, and Problem-solving techniques are available on the internet. Yet people find it difficult to find a suitable solution as it requires to have to develop problem-solving skills. This can be acquired through professional training on Problem-solving

HOW PROBLEM SOLVING SKILLS DEVELOP

The module includes required topics not only to sensitize the participants and develop a certain confidence level to approach the problem & develop many alternate solutions to a single problem. Participants demonstrate such confidence due to the topics covered during the session, which are listed as

1. Identification of Problem

2. Types of Problem

3. Problem-solving process

4. Problem-Solving Tools & Techniques

5. Problem-solving exercises

6. Problem prevention measures

7. Develop Alternates

8. Action Plan

Trainers/Facilitator are the one,who understand the participant well,they match the frequency & deliver the content in a simple & lucid manner.  

1.Our trainer are well qualified from reputed institutes

2.They have vast industrial experience & are masters in their fields

3.Trainers are friendly, cooperative and conduct sessions in simple language

4.Our facilitators train for basic level, Intermediate and advanced levels

5.Our facilitators are coach & mentors for our students

6.Our trainers use different techniques/methods for training.

7.Our facilitators are easily accessible

8.Our facilitators use different tools to measure learning outcome.

9.Our facilitators provide timely feedback to every candidate

They play key role in executing the program successfully and made it the Best Presentation skill training course-classes in Pune, Ahmednagar, Aurangabad, Nasik, Sholapur, Kolhapur and other cities of Maharashtra. 

1.Learn from industry experts

2.Master the skill through practice at our center.

3.Well developed learning strategies.

4.Scientifically designed curriculum

5.Different teaching methodologies

6.Build knowledge and expertise with experiments and assessments

7.Connect with learners through discussion forums

8.Small batch size

9.Personalized attention

10.Flexible Courses schedule

11.Separate batches for students, professionals & Home makers

Join our Online and Offline Problem Solving Skill Training Batches in Pune,Ahmednagar, Aurangabad, Nasik, Sholapur, Kolhapur and other cities of Maharashtra. 

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WANT TO KNOW MORE

 Business Problem solving skill is one of those essential skills which is rated highly by any employer It becomes very important for every student  and employee to develop their problem solving skills with professional training institute, Especially students should develop problem solving ability and skill by the time they complete their graduation or professional course. They should enter the corporate world with developed problem solving skills  and fight competition with ease. The Problem Solving training program objective is not only to sensitize the student and employees, but to master the problem solving techniques.