CUSTOMER SERVICE QUIZ-2

Welcome to your CUSTOMER SERVICE QUIZ-2

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1.What is a primary expectation when hiring a repair service professional?
2.What is the most crucial factor for customer satisfaction in repair services?
3.Why is clear communication important in a repair service interaction?
4.What should a customer expect regarding transparency in pricing from a reliable repair service?
5.In the context of repair services, what does 'Reliability' primarily refer to?
6.What is the initial stage in the customer cycle for a repair service professional?
7.What is a common customer expectation during the 'Service Request' stage?
8.Why is the 'Communication' stage crucial in the customer cycle?
9.What is the purpose of the 'Post-Service Feedback' stage in the customer cycle?
10.What can be a follow-up action in the 'Customer Retention' stage?
11.What is the foundation of good customer service in the repair industry?
12.Why is empathy an essential customer service skill for a repair professional?
13.What does active listening involve in a customer service context?
14.How can a repair service professional demonstrate professionalism in communication?
15.What is the significance of problem-solving skills in customer service for repair professionals?
16.Why is teamwork important in a repair service setting?
17.What is a key benefit of effective communication within a repair service team?
18.How can a repair service professional contribute to a positive team environment?
19.What is the purpose of delegating tasks within a repair service team?
20.What does conflict resolution involve in a service team?