BUSINESS COMMUNICATION

1) Letter:- An employee, apart from his daily work, has to draft/write several letters addressed to different customers, organizations, suppliers, and employers. These letters are written with a definite purpose & objectives. Such letters are very important in establishing & maintaining business relationships with different stakeholders within & outside the organization. These letters must impress the reader & build attraction in the discussed matter. The letters have to be drafted carefully & pay attention to various aspects of the letter like its structure, layout, tone, form & punctuation. Correct selection of these elements plays an important role in increasing the effectiveness of the letter & the message it carries.

2) E-mails:-  Business houses are embracing new technology to improve the speed of all the processes throughout the organization. Communication channels have been replaced by electronic technology. To communicate, faster use of email has gone up drastically. Which are used in day-to-day activities. It has become a dependable means of communication similar to phone and fax. With the increasing popularity of emails, It is being used in diversified languages  & email lingo has evolved. The objective of the training program is to introduce the user to general & special aspects of email, the effective use of tone & language in emails, the typography of emails & etiquette to be followed while communicating using email.

3) Business Reports:-  This is a very important tool used by every business house /organization. Business reports are directly involved in the decision-making process at all levels of the organization. The content of every business report varies; it depends largely upon the problem covered, its importance to the organization, the complexity of the problem, and the planning & presentation of material. These reports are used as reference material by professionals for discussions, decisions, and further operations planning. So, it becomes essential for the person to write any report with due diligence, as it will likely be referred to in the future. So, it is a must for employees of the organization to learn about the technicalities involved in writing a report.

4) Memo:- These play a very useful role in an organization. Most of them are written by top officials for quick action over the information provided. It helps to maintain & regulate the business transaction effectively. These are kept as records of facts & decisions. While drafting a memo, the context needs to be given much attention apart from the structure and content.

5) Notices: These are very important pieces of business communication; notices carry a lot of legal importance. They are used for different purposes, such as meetings and policy amendments. At workplaces, an individual comes across situations where the person has drafted a notice. It has certain established conventions & practices. It has to be drafted according to the procedure & practice. Notice has to be circulated to all the members within a specific time.

6) Agenda:- This is an official document of the business program to be discussed during the meeting. A list of all the topics to be deliberated & reviewed at the meetings. It has a particular structure that lists important things & usually accompanied by a notice.

7) Minutes of Meetings: Meetings are regular workplace events. It is completely formal in nature &  is documented. The minutes of Meetings are a very important document that serves as an official record of the proceedings of the meetings. It lists all the decisions & discussions held, recommendations made & tasks assigned to individuals during the meeting. The formats varies from organization to organization, it enables the reader to easily focus on specific contents. The person drafting the Minutes of the meeting should be very attentive to all the discussions and proceedings and interpret & record the facts. Preparing meetings is a skill & one has to acquire it.

8) Brochures, Visual Aids, Instruction Manual:-  A lot of communication is addressed to stakeholders outside the organization. This communication takes different forms in providing information to these stakeholders. It can be a brochure that provides information about the organization’s services, offices, facilities, products, and features & differentiates from the competition. Normally, the content has to be prepared by one of its employees. Visual aid is another important document; instruction manuals are one such document used by customers; it is used to demonstrate the method of doing something for those who do not know how to perform a particular task, so it has to be well written, clear, logical & stepwise.

9) Note Making & taking:- It is an essential skill of collecting information & one should be good at it. Note-making is jotting down important information points, ideas, facts, arguments, etc, for a specific purpose. At the workplace, one needs to be well versed in the process as it helps the person in report writing. Note-taking presents information in a clear, succinct form with main points & sub-points.